Refund and Returns Policy

1. Your Right to Cancel (14-Day Cooling Off Period)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your product, without giving any reason.

To exercise your right to cancel, you must inform us of your decision by:

• Email: contact@comparebeforeyoubuy.shop
• Phone: 08006521866 (UK Customer Support)
• Post: 91 CC/A Phase 4 DHA Lahore, Lahore, 54000, Pakistan

2. Return Conditions

To be eligible for a return, your item must be:

• In its original condition and packaging
• Unused and undamaged
• Complete with all original accessories, manuals, and documentation
• With all seals and shrink wrap intact (where applicable)
• Returned within 14 days of notifying us of cancellation

Important: Products that have been opened, used, or damaged cannot be returned under the 14-day cooling off period, unless faulty.

3. Return Process

4. Return Shipping Costs

• Change of Mind: You are responsible for return shipping costs
• Faulty Product: We cover return shipping costs
• Wrong Item Sent: We cover return shipping and send correct item

We recommend using tracked delivery service. We are not responsible for items lost in transit.

5. Refund Processing

Once we receive and inspect your return:

• We'll notify you of approval or rejection
• Approved refunds are processed within 14 days
• Refunds are issued to the original payment method
• It may take 5-10 business days for your bank to process

Deductions: If the item shows signs of use beyond what's necessary to establish its nature and functionality, we may make deductions from your refund.

6. Faulty or Damaged Products

If your product arrives faulty or damaged:

• Contact us immediately with photos of the damage
• We'll arrange collection or provide a returns label
• You'll receive a full refund or replacement
• No deduction for inspection of faulty goods

Time Limits: Report damage within 48 hours of delivery for transit damage. For manufacturing faults, contact us as soon as the fault appears.

7. Non-Returnable Items

The following cannot be returned unless faulty:

• SIM cards that have been activated
• Products with broken seals (hygiene/safety)
• Digital products or software once downloaded
• Custom-ordered items

8. Exchanges

We do not offer direct exchanges. If you want a different product:

1. Return your original item for a refund
2. Place a new order for the item you want

This ensures you get the product you want as quickly as possible.

9. Warranty Claims

For manufacturer warranty claims:

• Contact us first - we'll guide you through the process
• Warranty period varies by manufacturer (typically 12 months)
• Warranty covers manufacturing defects, not accidental damage
• You may need to contact the manufacturer directly for some claims

10. Late or Missing Refunds

If you haven't received your refund:

1. Check your bank account again
2. Contact your bank (processing can take time)
3. Contact your credit card company
4. If still no refund, contact us at contact@comparebeforeyoubuy.shop

11. Consumer Rights Act 2015

Your statutory rights are not affected by this policy. Under the Consumer Rights Act 2015, you have rights if goods are faulty or not as described, including:

• Up to 30 days: Full refund if faulty
• Up to 6 months: Repair or replacement
• Up to 6 years: Rights for significant faults

12. Contact Us

For returns or refund questions: